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Customer Relations Manager (Nutrition Department)

Location:Lynn, MA
Benefits:Comprehensive Benefits Package
Employment Type:Full Time
Department:Nutrition
Description:Greater Lynn Senior Services provides a wide range of social services for elders and people with disabilities -- information, transportation, meals, advocacy, homecare, housing, and more--for one reason: to help those 60 and older in Lynn, Lynnfield, Nahant, Saugus and Swampscott live fuller, more independent lives, safely and with dignity.

Position Overview:
The Customer Relations Managers primary responsibilities will include providing customer service to meal contracts and sites, supervising staff, and managing the IT database entry/billing processes. They will be responsible for all aspects of Quality Assurance management pertaining to the Nutrition Department, including vendor compliance, and customer/consumer satisfaction. They will ensure that all necessary reporting secures local, state, and federal funding sources.

Qualifications:
Bachelors Degree preferred in food service management, nutrition, or any related field with five to seven years of management experience in a non-profit agency or a community based program or similar related elder care setting. Excellent interpersonal and communication skills with a focus on client satisfaction, issue resolution, and timely follow up. Must have computer skills including use of Microsoft Outlook, Excel, Word, and Access. A valid Massachusetts drivers' license and clean driving record is a must.

Hours:
Monday-Friday, 40 hours.

EOE/AA


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