Customer Relations Manager (Nutrition Department) |
| Location: | Lynn, MA |
| Benefits: | Comprehensive Benefits Package |
| Employment Type: | Full Time |
| Department: | Nutrition |
| Description: | Greater Lynn Senior Services provides a wide range of social services for elders and people with disabilities -- information, transportation, meals, advocacy, homecare, housing, and more--for one reason: to help those 60 and older in Lynn, Lynnfield, Nahant, Saugus and Swampscott live fuller, more independent lives, safely and with dignity.
Position Overview:
The Customer Relations Managers primary responsibilities will include providing customer service to meal contracts and sites, supervising staff, and managing the IT database entry/billing processes. They will be responsible for all aspects of Quality Assurance management pertaining to the Nutrition Department, including vendor compliance, and customer/consumer satisfaction. They will ensure that all necessary reporting secures local, state, and federal funding sources.
Qualifications:
Bachelors Degree preferred in food service management, nutrition, or any related field with five to seven years of management experience in a non-profit agency or a community based program or similar related elder care setting. Excellent interpersonal and communication skills with a focus on client satisfaction, issue resolution, and timely follow up. Must have computer skills including use of Microsoft Outlook, Excel, Word, and Access. A valid Massachusetts drivers' license and clean driving record is a must.
Hours:
Monday-Friday, 40 hours.
EOE/AA
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